Terms and Conditions

The types of messages a customer can expect to receive.

By opting in to receive SMS messages, customers can expect to receive the following types of messages:

Appointment Confirmations: Confirmation of booked appointments, including date, time, and service details.
Appointment Reminders: Reminders of upcoming appointments to help customers avoid missed bookings.
Service Updates: Updates on the status of their pet’s grooming or other services while at BIG BOSS PET SPA.
Promotional Offers (with separate opt-in): Information about special promotions, discounts, or new services offered by BIG BOSS PET SPA (customers must specifically opt-in to receive these marketing messages).
Customer Service Communications: Messages related to inquiries, feedback, or other customer service matters.
Transactional Messages: Messages related to payments, invoices, or other transactions.
Other Service-Related Communications: Any other messages necessary to facilitate the services requested by the customer.”

Examples:

Example 1
Hi this is BIG BOSS PET STA LLC we are following up with our customers we were wondering if you would like to schedule another appointment for your pet?

reply STOP to opt-out at any time.  Reply HELP for customers care contact information.
Messages and data rates may apply. message frequency will vary

Example 2

Hi this is BIG BOSS PET STA LLC Your appointment has been scheduled for today anytime between ( 2 hours time window )

reply STOP to opt-out at any time. Reply HELP for customers care contact information.
Messages and data rates may apply. message frequency will vary

Example 3

Hi this is BIG BOSS PET STA LLC We will call you when the groomer is on the way

reply STOP to opt-out at any time. Reply HELP for customers care contact information.
Messages and data rates may apply. message frequency will vary

Example 4

Hi this is BIG BOSS PET STA LLC Could you send us a reference picture  of the cut you would like for your pet?

reply STOP to opt-out at any time. Reply HELP for customers care contact information.
Messages and data rates may apply. message frequency will vary

Example 5

Hi this is BIG BOSS PET STA LLC At this time our automated system will send you a message with a release form with our policies and conditions that must be read and signed before starting the service.
reply STOP to opt-out at any time. Reply HELP for customers care contact information.
Messages and data rates may apply. message frequency will vary

Message frequency

“Message frequency will depend on the services requested and may include:

Appointment confirmations and reminders (up to [10 SMS] per appointment).
Service updates (up to [10] per service).
Marketing messages (only if opted in, up to [30] per month).”

Customer Support

For assistance, you can contact us through any of the following methods:

Phone: [786-796-2182]
Email: [bigbosspetspa@gmail.com]

Our customer support team is available [ 7 Days of the week] from [9:00am] to [7:00pm ] [ESTANDAR Time Zone].

Additional Information Regarding Text Messages (SMS)

When a customer texts “HELP” to [786-796-2182], they will receive an automated response with the following information:

“BIG BOSS PET SPA LLC : For help, call [786-796-2182] or email [bigbosspetspa@gmail.com]. . To unsubscribe from text messages, reply STOP to this number [786-796-2182] ”

SMS Messaging RATES Disclosure:

By opting in to receive SMS messages from BIG BOSS PET SPA LLC, you agree to receive recurring messages related to:

Appointment confirmations and reminders (up to [10 SMS] per appointment).
Service updates (up to [10] per service).
Marketing messages (only if opted in, up to [30] per month).”

Message and data rates may apply. You are responsible for any charges incurred by your mobile carrier.
Text STOP to [786-796-2182] to opt out.
Text HELP to [786-796-2182] for help or more information.”